Shipping & delivery

Dispatch

Within 2 business days of payment

Delivery

3–7 business days after dispatch

Shipping charges

Regular free above ₹999, otherwise by pincode

Coverage

All serviceable pincodes in India

Where we ship

We currently deliver within India only. Enter your pincode at checkout to confirm that a courier partner services your area before you pay. We do not ship internationally at this time.

Order processing and dispatch

• Orders are dispatched within 2 business days of successful payment. Business days are Monday to Saturday, excluding public holidays.
• Orders placed after 4 pm IST, or on a Sunday or public holiday, are processed from the next business day.
• During festive sales and launches, dispatch can take one or two extra days. We will tell you if your order is delayed.

Delivery timelines

Once dispatched, most orders arrive within 3–7 business days. Metro cities are usually quicker; remote areas and the North-East, Jammu & Kashmir, Ladakh and island territories can take longer. Delivery dates shown at checkout or by the courier are estimates, not guarantees.

Delays caused by courier operations, weather, strikes, local restrictions or other events outside our control are rare but possible. If your parcel seems stuck, contact us and we will chase it with the courier.

Shipping charges

• Shipping is free on orders of ₹999 or more (after discounts).
• Orders below ₹999 pay the Regular delivery charge shown at checkout, based on your pincode and parcel weight.
• Where a faster courier serves your pincode, you can choose Express delivery at checkout. Express is charged at the price shown, even when Regular delivery is free.
• We accept prepaid orders only — UPI, cards, net banking and wallets through Razorpay. Cash on Delivery (COD) is not available at the moment.
• All charges are shown in Indian Rupees on the checkout page before you pay, and there are no other taxes or charges on top.

Tracking your order

When your order ships you receive the courier name and AWB number. Follow it any time on our Track Order page with your order ID and mobile number, or under My account if you checked out while signed in.

Delivery address and failed deliveries

• Please check your address, pincode and mobile number carefully. We cannot change the address once an order has shipped.
• The courier makes up to three delivery attempts. If the parcel is returned to us as undeliverable, we refund the order value minus the actual forward and return shipping costs, or re-ship it once you pay the re-shipping charge.
• Orders refused at the doorstep without a valid reason are treated as undeliverable.

Damaged or tampered parcels

Please do not accept a parcel that is visibly damaged or whose seal is broken. If you notice damage only after opening, report it to us within 24 hours of delivery with photos of the package and products. See our cancellation & refund policy for what happens next.

Questions

Write to support@swadsangam.in or call +918849112129. We reply within one business day.