Cancellation & refunds

Cancel

Free, until your order is packed

Report a problem

Within 24 hours of delivery

Refund starts

Within 2 business days of approval

Refund reaches you

In up to 7 business days

Cancelling an order

• Before it is packed: cancel it yourself from My account (open the order and choose “Cancel order”). If you checked out as a guest, contact us with your order ID. You get a full refund, including shipping, started automatically.
• Once it is packed: the order can no longer be cancelled, because it is on its way to the courier. If you refuse the delivery, the parcel returns to us and we refund the order value minus the forward and return shipping costs.
• We may cancel an order ourselves if a product goes out of stock after payment, the pincode turns out to be unserviceable, or we suspect fraud. In these cases you receive a full refund automatically.

Returns

Because our Mukhwas and Chaas Masala are consumable food items, we do not accept returns or exchanges for a change of mind, taste preference, or opened jars. Please read the ingredients on each product page before ordering, especially if you have allergies.

Damaged, wrong, missing or expired items

We will replace the item or refund it in full if your order arrives:

• damaged, leaking or with a broken seal;
• with a wrong product or jar size, or with an item missing; or
• past its best-before date.

To raise a request:

1. Report it within 24 hours of delivery through our contact form (topic “An existing order”) or at support@swadsangam.in.
2. Include your order ID and clear photos of the outer box, the jar and its label. An unboxing video helps us resolve it faster.
3. Keep the product and packaging until the request is closed; we may arrange a pickup.

Once we approve the request we ship a replacement at no cost or, if you prefer or the item is out of stock, issue a refund.

How refunds are paid

• Refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay.
• We initiate an approved refund within 2 business days. Your bank or card issuer typically credits it within 7 business days after that.
• We don't offer Cash on Delivery. For orders paid in person (for example at an exhibition stall), we refund by UPI or bank transfer to an account you share with us.
• Shipping charges are refunded only when the whole order is cancelled before dispatch or the problem was our error.

If a refund hasn't reached you within the timeline above, first check with your bank, then write to us and we will share the Razorpay refund reference.